The bad news is that the ScanPST.exe program doesn't work for severely corrupted files. You'll need to acquire a recovery tool designed for bigger jobs. Search "PST Repair Tool" and you'll find many reputable programs who know how to fix this Outlook issue.
Dealing with Outlook stuck on loading Profile can be frustrating, but there are tips for solving Outlook stuck problems various troubleshooting steps you can take to resolve the issue. Start with the simpler solutions and gradually move to more advanced ones if necessary. Remember to back up your data before making any major changes to avoid data loss. Incorrect system date or time can prevent Outlook from loading profiles, especially in environments where authentication relies on accurate timestamps. Even a difference of one hour can block Outlook from starting.
Or, you can disable any antivirus software add-ins tips for solving Outlook stuck problems that are installed in Outlook. Outlook stores all your email messages, meetings and events, contacts, and tasks in data files. You can run the Inbox Repair Tool (scanpst.exe) to scan your Outlook data files and repair errors. I'm having an issue with one Outlook 365, the program open and get stuck at loading the user profile, any profiles.
After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, tips for solving Outlook stuck problems but we recommend moving to Windows 11.
Most times, this is caused by a corrupted search index, which you can rebuild. Keep in mind this does take a while, and it’s usually best done after the user has left for the day. Sometimes you’ll open Outlook and then for no apparent reason, it will freeze or shut itself down. There are quite a few different causes for this, but one of the most common is a defective add-in. Here’s how to disable add-ins in Outlook even when it keeps crashing.
It would get stuck at 82% and then she would turn it off. For awhile, when she did this, the system would try a system recovery installation and was successful until now. The navigation pane is the leftmost pane in Outlook where you'll find your folder list and the icons to move between Mail, Calendar, People, and Tasks. Running the /resetnavpane command removes all customizations to the navigation pane. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in tips for solving Outlook stuck problems is the source of the problem. If the troubleshooter can't fix your issue, or if you'd like to fix it yourself, see the next section.
Starting Outlook in Safe Mode will prevent some or all add-ins from tips for solving Outlook stuck problems being loaded, prevents several settings files from being loaded and turns off the Reading Pane. Should you decide to remove a profile, back up the data files first. All offline cached content will be deleted when you choose Remove. For more information, see Introduction to Outlook Data Files (.pst and .ost).
Depending on the answers, you could possibly skip large portions of this guide or even directly get a solution to your startup issue. Either disable caching or reduce the cache from unlimited, 12 months or whatever it is, to 3-6 months, all other data, the user would have to click ‘access on server’ or some other similar verbiage. You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities.
Problems with the device, connection to power, network issues, viruses or malware, oversized files, and improper shutdowns all cause the PST file to act up. But little tools that add extra features to Outlook can be the reasons for Outlook corruption. Microsoft has its own tool for automatically scanning and correcting Office when things go awry.
Currently, you can't use Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you've reconnected your Outlook.com account tips for solving Outlook stuck problems to Outlook. We're working to make it possible to edit shared calendars in Outlook 2016 for Windows. If you uninstalled via add/remove programs, you may want to go more aggressive on it. TrustedTech is a Microsoft solutions Partner in the following areas. TrustedTech is dedicated to being a reliable resource for all software and technology support needs.
If you’ve tried everything and Outlook still isn’t working, it might be time to use a trusted and automated Outlook data file repair tool. The folders storing all of your mail might be struggling to run because of how large they are. You can set up auto archiving to smooth out some of this issue. You should also keep reading about how to fix another typical outlook issue, PST file issues. In many organizations, Outlook is one of the most common and core programs that are used from day to day.
You can run the Inbox Repair Tool (scanpst.exe) to scan your Outlook data files and repair errors. Are you having trouble starting Outlook or receiving "Cannot start Microsoft Outlook. Cannot open the Outlook window" error messages? We can fix the problem for you, or you can use the troubleshooting steps we're providing below to help resolve these startup issues. If your Outlook is working fine now, it means add-ins are the culprit. But it is important to identify the specific add-in that was causing trouble. To identify that, check the add-ins one at a time and restart Outlook.